Refund & Cancellation Policy

The free fitment score

Your first fitment score for a role is free. There is nothing to refund or cancel.

Detailed report, personality assessment, reference checks

These are digital products delivered immediately after payment. Once the report or result has been generated and made available in your account, the purchase is non-refundable, because it has already been delivered in full.

Mock AI interview

Non-refundable once you have started the interview. If you have paid but not yet started, you may request a full refund within 7 days of purchase.

1:1 counselling session

You may reschedule a booked session free of charge up to 24 hours before the start time. Cancellations made more than 24 hours before the session are refundable in full. Cancellations within 24 hours, or a no-show, are non-refundable. If the Merito expert cannot attend, you will be offered a new time or a full refund.

Technical failure

If a technical failure on our side prevents your paid report, assessment, interview, or session from being delivered and we are unable to resolve it, you are entitled to a full refund to your original payment method.

Duplicate or failed payments

If you are charged more than once for the same product, or charged for a transaction that failed, the extra amount is refunded in full.

How to request a refund

Email admin@merito.aifrom the address on your account, with your order reference and the reason. We aim to respond within 3 business days. Approved refunds are issued to your original payment method through Razorpay and typically settle within 5–7 business days, depending on your bank.

Related

See also our Terms of Service and Privacy Policy.